Franchise Relations Officer

Job Description:

• Conducts lead sourcing activities such as presentations to companies, business prospects, mall/property developers, and trade/ professional associations. Entertain inbound franchise inquiries.
• Follows up on all leads generated through the expo and other lead-generating activities
• Responsible for the efficient handling of franchise applications
• Handles all franchise inquiries (calls, webmails, personal visits) and serves as the point of contact for new and existing franchisee accounts.
• Processes all applications and does the paper screening of application forms to check the completeness of data and documents submitted
• Handles compliance records of franchisee
• Handles the franchise scorecard
• Provide satisfactory problem-solving and critical thinking skills to help resolve franchisees’ complaints or needs.
• Implement strong customer service and interpersonal skills.
• Practice good organizational skills, attention to detail, and time management.
• Initiate and create processes to consistently improve the franchising program.

Qualifications:

• With at least 2-3 years of experience in handling Franchise applications, inquiries, and Franchise compliance.
• With a background in the service industry.
• Must have a pleasing personality
• Has a Problem-solving attitude
• Has Excellent communication skills
• Aptitude for fostering positive relationships and team player
• Customer-oriented mindset
• Has great organizational skills
• Graduate of BSc/BA in Business Administration or a similar field is an advantage
• Willing to work in Pasig City and do fieldwork.

Experience:

• B2b/Franchise Sales: 2 years (Preferred)

Work Remotely (Hybrid):

• Onsite
• Work From Home

Schedule:

• 8-hour shift (Monday-Friday: 9:00 AM-6:00 PM)

Job Types: Full-time, Permanent

Perks & Benefits:

• Work from home (Hybrid)
• Paid Training
• Meal allowance
• Birthday Leave
• Mental Health Initiatives (Professional Consultation)

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings

Job Type: Full-time

Benefits:

• Paid training

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Pasig City: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 100% (Preferred)

We are a battle-tested creative team (and fun to work with too) that’s obsessed with designing, building, automating, and optimizing high-converting and meaningful campaigns for our clients. It’s something that we’ve been awesomely doing in the past decade with only one goal – to drive revenues for our clients.

We are immensely proud of what we have accomplished over the years. But don’t just take our word for it. The Medical City Clark, The Infinity, Jenra Grand Mall, Punto, and Clark International Airport are some of the companies that we’ve helped grow in the last 10 years.