Training and Quality Assurance Specialist  Project-based (Consultancy)

As a Training and Quality Assurance Specialist, you will be pivotal in our People & Culture department, collaborating closely with the People & Culture Lead to execute strategized initiatives that drive organizational growth and excellence. Your primary focus will be on learning and development (L&D) and quality assurance (QA), ensuring that all processes are streamlined, efficient, and aligned with our objectives. By auditing internal processes and maintaining a keen eye on both L&D and QA, you will play a crucial role in fostering a culture of continuous improvement and excellence throughout the organization.

The office is located in Angeles City, Pampanga

Job Responsibilities:

Learning and Development:

• Lead the identification of training needs and ensure content is regularly updated to align with organizational objectives and industry standards.

• Monitor training progress and provide ongoing support and coaching to maximize learning outcomes.

• Collaborate with business managers and HR departments to identify training needs through job analysis, appraisals, and consultations.

• Design, manage, and expand training programs tailored to organizational and individual requirements, utilizing diverse learning modalities.

• Develop comprehensive training materials for in-house courses and assess the ROI of training programs.

• Implement effective induction programs, monitor trainee progress, and provide timely feedback and individualized learning plans.

• Ensure compliance with statutory training requirements and adapt programs to changing work environments and industry trends.

Quality Assurance:

• Implement robust quality assurance measures to uphold organizational standards and consistently deliver high-quality products or services.

• Develop and maintain QA protocols, processes, and documentation to facilitate seamless operations and adherence to quality standards.

• Conduct regular audits and inspections to identify areas for improvement and implement corrective actions as necessary.

• Collaborate with cross-functional teams to establish KPIs and benchmarks, monitoring metrics to drive continuous improvement initiatives.

• Act as a liaison between departments to facilitate knowledge-sharing and cross-training opportunities.

• Stay informed of industry trends and regulatory requirements related to QA, integrating this knowledge into ongoing improvement efforts.

Background Requirements:

• Bachelor’s degree in Human Resources Management, Organizational Psychology, or related field. Master’s degree or relevant certifications preferred.

• 2-5 years of experience in training and development, quality assurance, or similar roles.

• Proficiency in designing, implementing, and evaluating training programs, as well as developing quality assurance processes.

• Strong coaching, mentoring, and communication skills.

• Experience in conducting audits and maintaining quality standards.

• Excellent interpersonal skills and ability to collaborate with cross-functional teams.

• Analytical mindset with attention to detail and problem-solving abilities.

• Flexibility to adapt to change and commitment to continuous learning.

• Ethical conduct and commitment to upholding organizational standards and confidentiality.

We are a battle-tested creative team (and fun to work with too) that’s obsessed with designing, building, automating, and optimizing high-converting and meaningful campaigns for our clients. It’s something that we’ve been awesomely doing in the past decade with only one goal – to drive revenues for our clients.

We are immensely proud of what we have accomplished over the years. But don’t just take our word for it. The Medical City Clark, The Infinity, Jenra Grand Mall, Punto, and Clark International Airport are some of the companies that we’ve helped grow in the last 10 years.